Refund Policy

1. General Refund Policy

Due to the nature of digital products, all sales are generally final once the product has been delivered and accessed. However, we understand that issues may arise, and we are committed to addressing legitimate concerns.

We offer refunds within 14 days of purchase under specific circumstances outlined in this policy.

2. Eligibility for Refunds

Refunds may be considered in the following situations:

2.1 Technical Issues

• The digital product is corrupt, damaged, or otherwise non-functional
• The product cannot be accessed or downloaded despite following all provided instructions
• Technical problems that prevent proper use of the product and cannot be resolved by our support team

2.2 Product Misdescription

• The delivered product significantly differs from the advertised description
• Essential features or components described on the product page are missing
• The product is materially different from what was represented

2.3 Duplicate Charges

• You were charged multiple times for the same product due to a processing error
• Duplicate orders were placed unintentionally due to technical issues

2.4 Non-Delivery

• You did not receive the digital product within 24 hours of purchase
• Access credentials or download links were never provided

3. Situations NOT Eligible for Refunds

Refunds will generally NOT be provided in the following circumstances:

• Change of Mind: Refunds are not provided simply because you changed your mind after purchase
• Product Downloaded/Accessed: Once you have successfully downloaded or accessed the digital product, refunds are typically not available unless technical issues prevent proper use
• Lack of Technical Skills: Inability to use the product due to insufficient technical knowledge or skills
• Compatibility Issues: The product does not work with your specific system, unless compatibility requirements were misrepresented
• Found Elsewhere: You found the same or similar product at a lower price elsewhere
• Expired Offers: Requests made beyond the 14-day refund window
• Violation of Terms: Your account was terminated for violating our Terms of Service
• Unauthorized Sharing: Evidence indicates you shared or redistributed the product

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact our support team at support@cubanstore.shop within 14 days of purchase
2. Include your order number and the email address used for purchase
3. Provide a detailed explanation of the reason for your refund request
4. Include relevant screenshots, error messages, or other supporting documentation
5. Allow our support team to attempt to resolve the issue before proceeding with a refund

4.2 Required Information

Your refund request must include:

• Order Number: Your unique transaction ID
• Purchase Email: The email address associated with your purchase
• Purchase Date: When the transaction occurred
• Detailed Reason: A clear explanation of why you are requesting a refund
• Supporting Evidence: Any relevant documentation, screenshots, or error messages

4.3 Troubleshooting First

Before processing a refund, our support team will attempt to:

• Diagnose and resolve any technical issues
• Provide alternative download links or access methods
• Offer guidance on proper product usage
• Replace defective or corrupt files

We ask that you cooperate with these troubleshooting efforts before a refund decision is made.

5. Refund Processing

5.1 Review Timeline

Once your refund request is submitted:

• We will acknowledge receipt within 24-48 hours
• Your request will be reviewed within 3-5 business days
• You will be notified of our decision via email

5.2 Approved Refunds

If your refund is approved:

• The refund will be processed to your original payment method
• Processing typically takes 5-10 business days
• Your access to the product will be revoked
• You will receive an email confirmation

5.3 Denied Refunds

If your refund request is denied:

• We will provide a clear explanation for the denial
• You may appeal the decision by providing additional information
• Final decisions will be made within 48 hours of the appeal

5.4 Partial Refunds

In certain circumstances, we may offer partial refunds:

• For product bundles where only some components are defective
• For subscription services where only a portion of the service period remains
• As a goodwill gesture when full refund eligibility criteria are not met

6. Chargebacks and Disputes

We strongly encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks can result in:

• Immediate account suspension or termination
• Loss of access to all purchased products
• Ineligibility for future purchases
• Additional fees to cover chargeback processing costs

If you initiate a chargeback, we reserve the right to:

• Provide all transaction records and communication history to your payment provider
• Contest fraudulent or unjustified chargebacks
• Seek recovery of costs associated with the chargeback process

7. Subscription Services

7.1 Recurring Payments

For subscription-based services:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for the current billing period unless required by law
• Partial-period refunds are not typically available

7.2 Trial Periods

If a free trial is offered:

• You must cancel before the trial period ends to avoid charges
• Once charged, standard refund policies apply
• Trial periods are limited to one per customer

8. Store Credit and Exchanges

In lieu of a refund, we may offer:

• Store Credit: Credit equal to your purchase amount for use on future purchases
• Product Exchange: Exchange for a different product of equal or lesser value
• Upgrade: Credit toward a higher-tier product or service

Store credit is non-transferable, has no cash value, and expires 12 months from issuance unless otherwise stated.

9. Fraudulent Purchases

If you believe a purchase was made fraudulently using your payment information:

• Contact us immediately at support@cubanstore.shop
• Provide details of the unauthorized transaction
• We will investigate and work with you to resolve the issue
• Refunds for fraudulent transactions are processed expeditiously

10. Legal Rights

This policy does not affect your statutory rights as a consumer under applicable laws. If you are located in a jurisdiction that provides additional consumer protections, those rights remain in effect.

For customers in the European Union, you have the right to cancel your purchase within 14 days without giving a reason. However, this right may not apply to digital content if you have started downloading or streaming and agreed to waive this right.

11. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated to active customers via email.

Your continued use of our services after policy changes constitutes acceptance of the updated policy.

12. Contact Information

For refund requests or questions about this policy: