Shipping & Delivery Policy

1. Digital Delivery Overview

Cuban Store LTD specializes in digital products and online services. We do not ship physical goods. All products are delivered electronically, ensuring:

• Instant Access: Products are typically available within minutes of purchase
• Global Availability: Customers worldwide can receive products without geographic restrictions
• No Shipping Costs: Digital delivery eliminates traditional shipping fees
• Environmentally Friendly: Electronic delivery reduces carbon footprint

2. Delivery Methods

2.1 Email Delivery

Most digital products are delivered via email to the address provided during checkout. Your delivery email will include:

• Download links for your purchased products
• Access credentials (username/password) if applicable
• Product documentation and user guides
• Installation instructions or setup guides
• License keys or activation codes when required
• Support contact information

2.2 Account Dashboard Access

Customers with accounts can access purchased products through their personal dashboard:

• Log in to your account at cubanstore.shop
• Navigate to "My Products" or "My Purchases"
• View complete order history
• Download products at any time
• Access product updates and new versions

2.3 Direct Download Links

Some products are delivered via secure direct download links:

• Links are sent immediately after payment confirmation
• Links are typically valid for 30 days
• Multiple download attempts are allowed within the validity period
• Expired links can be regenerated by contacting support

3. Delivery Timeframes

3.1 Standard Delivery

3.2 Delivery Process

The delivery process follows these steps:

1. Payment Verification: Your payment is processed and verified (1-5 minutes)
2. Order Processing: Your order is prepared for delivery (1-5 minutes)
3. Email Dispatch: Delivery email is sent to your address (immediate)
4. Access Granted: Account dashboard updated with new products (immediate)

3.3 Factors Affecting Delivery Time

Delivery may be delayed by:

• Payment Processing: Delays in payment confirmation from payment processors
• Fraud Prevention: Additional verification required for suspicious transactions
• Email Filters: Delivery emails caught by spam or junk filters
• System Maintenance: Scheduled maintenance or technical issues
• High Volume: Increased order volume during promotional periods

4. Ensuring Successful Delivery

4.1 Email Address Accuracy

To ensure successful delivery:

• Double-check your email address during checkout
• Use a reliable email service provider
• Ensure your inbox is not full
• Avoid temporary or disposable email addresses

4.2 Check Spam and Junk Folders

If you haven't received your product within 30 minutes:

• Check your spam, junk, or promotions folders
• Search for emails from "cubanstore.shop" or "noreply@cubanstore.shop"
• Add our email addresses to your safe sender list
• Check any email filtering or blocking rules

4.3 Whitelist Our Email Addresses

Add these addresses to your safe sender list:

5. Non-Delivery Issues

5.1 Product Not Received

If you have not received your product within 24 hours:

1. Check all email folders (inbox, spam, junk, promotions)
2. Verify the email address used during purchase
3. Check your account dashboard if you have an account
4. Contact our support team at support@cubanstore.shop

5.2 Support Contact Information

When contacting support for delivery issues, include:

• Your order number (transaction ID)
• Email address used for purchase
• Date and time of purchase
• Product name(s) purchased
• Confirmation that you checked spam/junk folders

5.3 Redelivery

If delivery failed due to technical issues:

• We will resend the delivery email at no additional charge
• Redelivery typically occurs within 1-2 hours of your support request
• You may request redelivery to an alternative email address
• Multiple redelivery attempts are available if needed

6. Download and Access

6.1 Download Instructions

To download your digital products:

1. Open the delivery email from Cuban Store
2. Click the download link provided
3. Save the file to your preferred location
4. Follow any installation or setup instructions included

6.2 Download Limitations

• Link Validity: Download links are typically valid for 30 days
• Download Attempts: Unlimited downloads within the validity period
• Bandwidth: No bandwidth restrictions on downloads
• File Storage: You are responsible for backing up downloaded files

6.3 Expired Links

If your download link has expired:

• Log in to your account dashboard to access products
• Contact support to request a new download link
• Links will be regenerated free of charge

7. Subscription Services

7.1 Initial Access

For subscription-based services:

• Access credentials are sent immediately after signup
• You can start using the service within minutes
• Welcome email includes setup instructions and support links

7.2 Recurring Access

For active subscriptions:

• Continuous access maintained throughout subscription period
• No delivery delays for recurring billing periods
• Automatic renewal ensures uninterrupted service

8. Product Updates and Upgrades

8.1 Free Updates

For products that include updates:

• Update notifications sent via email
• Updated versions available in account dashboard
• No additional charges for minor updates and bug fixes

8.2 Major Upgrades

For major version upgrades:

• Eligibility depends on product-specific terms
• Upgrade pricing available for existing customers
• Notification sent when upgrades become available

9. Technical Requirements

9.1 System Requirements

Before downloading products, ensure you have:

• A stable internet connection
• Sufficient storage space for downloads
• Compatible operating system and software
• Updated web browser

9.2 Browser Compatibility

Our delivery system supports:

• Chrome (latest 2 versions)
• Firefox (latest 2 versions)
• Safari (latest 2 versions)
• Edge (latest 2 versions)

10. Security and Privacy

10.1 Secure Delivery

All digital deliveries are secured through:

• Encrypted download links
• Secure HTTPS connections
• Authentication for account-based access
• Virus-free, scanned files

10.2 Privacy Protection

Your delivery information is protected:

• Email addresses are not shared with third parties
• Download activity is logged for support purposes only
• Personal data handled according to our Privacy Policy

11. International Delivery

Digital delivery is available worldwide:

• No Geographic Restrictions: Products can be delivered to any country
• No Customs or Duties: Digital products are not subject to customs fees
• Instant Global Access: Delivery time is the same regardless of location
• Local Regulations: Customers are responsible for compliance with local laws

12. Customer Responsibilities

As a customer, you are responsible for:

• Providing accurate email address during checkout
• Checking email folders regularly after purchase
• Downloading and backing up products promptly
• Keeping login credentials secure
• Contacting support if delivery issues occur
• Not sharing access credentials or download links

13. Contact Information

For delivery-related inquiries or support: